Wednesday, October 12, 2011

Ciao Bella Happy Hour Can't Be Beat

Ciao Bella has Happy Hour specials Sunday through Thursday in the bar, including 1/2 price bar menu and daily drink specials.



I went yesterday with a friend and we asked Chef what he was serving. He said Scallops and Italian Nachos, so we ordered both. The scallops were seared and served over a wine glaze - yum!. We were pleasantly surprised at the amount of food on the Italian Nachos. They were incredible!




We ordered the Tuesday special: Sgrappino, an Italian cocktail, which was a mixture of prosecco, vodka, lemon gelato and mint leaves first, which was really rich and creamy but wanted to try something different next. So we had a glass of the Bogle Sirah, which was 1/2 price - even better!

Finally, I wanted to order a pizza to take home for the hubby, but couldn't decide between two, so Anne Marie suggested I split the difference and order a 1/2 and 1/2. I got the he Caldo Docle, topped with pineapple and coppa ham and the Macedonian, which is gyro meat, spinach, goat cheese, pine nuts and sun-dried tomatoes. Both incredible choices and equally as rich.

I can't wait to go back for Martini Monday!

My favorite Low Carb Lunch/Mosa

My favorite low carb lunch is the beef and green beans at Mosa. The flavor is unbeatable and the sauce is homemade daily by Mr. Eddie. Also, they make their food to order, so I can order light sauce and save on the calories too. They also have brown rice option, which most don't offer.



www.mosaasianbistro.com
Mosa Asian Bistro  on Urbanspoon

Tuesday, September 27, 2011

I need your support!!

I need your support. I am trying to raise funds for American Heart Association Heart Walk in honor of my grandmother, Mrs. Billie Myers (Mim). Please support me by donating to end the #1 killer of Americans - Heart Disease. You may click here to donate.

Thank you!!

Saturday, September 17, 2011

5 Things on my life list

by Jerra Myers
Skirt Magazine profile
August 2009

Jerra has always cooked. She began exploring southern cooking as a child, which led to her work as a professional chef. Now Jerra is turning her talents to teaching as an instructor at the new L'ECOLE Cluinaire campus in Memphis. Read more at memphis.skirt.com.

My life list:
Live with my husband for 50 more years.
Live in Napa and have an artisanal farm with animals.
Open a cooking school in an old famrhouse in Italy.
Plant a children's and community teaching garden.
Be the first guest at a student's successful restaurant.



Photo by D. Granger, Creation Studios

Fitness is a jaunt in the park



Commercial Appeal - July 19, 2009
Fitness is a jaunt in the park

Stacy Chick has a solution for Memphians thick and tired of living in the most obese city in the nation: get off the sofa and come to Mud Island.

Four days a week, Chick leads a class as part of the River Workout Fitness Program in Greenbelt Park on Mud Island.

In connection with the Memphis Flyer's "Get Memphis Moving" push for a healthier community, Chick hosted a free citywide class Saturday morning.


Chick said she hopes the program will not only slim its participants, but also the national image of Memphis, which was named the most obese city in the nation by Forbes.com last November.

"We want to show people that working out isn't that hard," said Chick, who graduated from the University of Memphis with a degree in nutrition and physical education.

Her regular classes, which cost $10 each workout or $225 for eight weeks, are composed of people of all ages and shapes.

"It doesn't look hard, but you're constantly moving," said 32-year-old Scott Owen, who lives Downtown. "If you're not constantly moving, you're cheating yourself. It's pretty demanding."

But unlike many similar programs, Chick's classes aren't grueling, military-like boot-camp sessions.

"People who had never been here before thought it would be the hardest thing in the world, but when they got here, it was purely doable," she said.

The 40 or so people who participated Saturday morning practiced yoga, aerobics, ran an obstacle course and Hula-Hooped.

"It was a lot of variety, a lot going on," said 22-year-old Crystal Martin, who is seeking her master's degree in nursing from the University of Tennessee Health Science Center.

"I never thought about working out with a Hula Hoop."

Martin, who was introduced to the program by her aunt, Evelyn Archer, said she planned on signing up for classes that day.

Archer, 35, has attended classes regularly three days a week since March. She said she keeps coming back to the park overlooking the Mississippi River because of price and motivation.

"I need someone to give me that extra push, someone to motivate me," she said. "If we're left to our own devices, we'll just sit in front of the television. People think exercising takes a lot of time out of their day. But they've got three days a week to come."

Another goal of the program is to give participants the knowledge of how to get in shape and stay that way, Chick said.

"Exercise is not about running a marathon or a 5K," said 28-year-old Kristen Myers, who markets the program. "It's about taking that first step."

fitness programs

The River Workout Fitness Program meets four days a week at Greenbelt Park on Mud Island:

Monday at 5:45 p.m.

Tuesday at 5:45 and 6:45 a.m.

Thursday at 5:45 and 6:45 a.m.

Saturday at 8 a.m.

Thursday, September 8, 2011

Social media monitoring becoming necessity

It is important to read the entire story here. The message that I took away was that each brand should pay attention to its online persona and be proactive, not just have a presence on Facebook or Twitter. It's not about that anymore, it's about building relationships with your customers. Customers are increasingly more active online and they are watching every step you make. Take care of them and they will help grow your business. Also, it is important to embrace social media, do not be scared of it. Ignoring it will not make it go away. Just know what you are doing...or find someone knowledgeable to help you out.

Social media monitoring becoming a necessity
via Pizzamarketplace.com

When social media entrepreneur, CEO and investor Peter Shankman landed at the Newark Airport on Aug. 17, he was greeted with a porterhouse delivered by a waiter from Morton's Steakhouse.

Shankman was surprised by the gesture, tweeting "Oh. My. God. I don't believe it."

But perhaps he shouldn't have been, since he asked Mortons directly for the item two hours earlier, also via Twitter: "Hey @Mortons - can you meet me at newark airport with a porterhouse when I land in two hours? K, thanks :)"

The case of the airport porterhouse delivery may be an extreme example of actionable social media monitoring, but it also illustrates how restaurants are increasingly leveraging the service.

Not new, but growing fast

Social media monitoring strategies have been around as long as social media sites have existed. Culver's marketing team, for example, has been monitoring the chain's Facebook and Twitter accounts since 2008, according to Emily Patterson, marketing manager.

"As the use of social media continues to grow, we embrace the opportunity to engage our guests and strengthen their understanding (about Culver's)," she said.

The difference between now and 2008, however, is an exponential growth in social networking sites. Facebook, for example, has grown from 100 million users in 2008 to more than 750 million in July, 2011. To keep up, many chains have turned to third-party companies, added to their agency of records' assignment lists or grown their own social media teams.

Culver's now works closely with its agency to monitor Facebook and Twitter throughout the day, seven days a week.

Chains such as Burgerville, El Pollo Loco and Firehouse Subs have turned to a third party company, Market Force, which has experienced a three-fold growth in its social media monitoring and outreach services in the past 18 months. Other companies are seeing the growth in demand as well. ReviewAnalyst has been offering social media monitoring for hotels for about four years, but jumped into the restaurant industry earlier this year with Hard Rock International.

And FohBoh Inc. just launched FOHBuzz SnapShot, a social CRM reporting tool that delivers real-time, guest satisfaction analysis to help make restaurant operators access real-time "crowd-sourced" reviews and opinions to better manage guest satisfaction and gauge social media marketing efforts.

ReviewAnalyst's product manager Dean Schmit - who will speak on the topic of "Command Station: Monitoring Your Social Sphere" at the inaugural *Foodservice Social Media Universe conference Sept. 18-20 in San Francisco - said the addition of restaurants to the company's proprietary monitoring platform was a no-brainer, especially considering the growth of smartphone applications.

"Now there are augmented reality apps where you can point at a restaurant with your phone and reviews will automatically come up about that specific restaurant. New customers are making decisions on the fly now more than ever and you need to know what is being said about your business instantly," he said.

One of the biggest areas of growth in the social media realm is review sites such as Yelp, Urbanspoon, OpenTable, Google Places and TravelAdvisor. Additionally, check-in options on sites like Facebook and Foursquare allow customers to announce where they are specifically and post an immediate impression of that business.

Customers are not only exposed to these reviews more often, they're paying attention to them and posting them more themselves. Between this time last year and now, the number of customers who read an online blog, post, Tweet or review jumped from 48 percent to 61 percent, according to new research from Market Force. Also, the percentage of social media users who posted a specific opinion about a restaurant has grown from 13 to 18 in that same time.

"Basically you have one in five of your customers posting something about you. That's pretty staggering," said Janet Eden-Harris, CMO SVP of strategy for Market Force. "Restaurants need to focus time and attention on what's being said about them, and stay on top of this explosive growth of content. It's not just Twitter and Facebook anymore."

Turning monitoring into action

Staying on top of the content means providing immediate responses to both positive and negative comments and, in some cases, jumping into damage control mode. Social media experts suggest "responding no matter what" as guests increasingly expect a timely response.

"The challenge now that restaurants are getting more involved in this is doing something with all of the information they have and learning what actions to take," said Schmit. "All of them know they should be doing something, but they're not sure who should be doing it or what they should be doing."

The biggest tip, he said, is simply to interact – whether the responses are plentiful, positive or negative, and whether the conversation is public or private. That doesn't mean "pulling a Morton's" every single time, but it does mean not being afraid to get creative every now and then.

"Get involved in a customer's conversation and have that interaction. You have to balance the positives and the negatives and pay attention to both because they're equally important," Schmit said. "You'll be surprised about how much you can learn about your business just by interacting with those who took the time to go and to comment about it."

For example, if a handful of negative reviews are coming in about a certain offering, the restaurant can reconsider its inclusion or menu placement. If an unfavorable post slams a specific unit's cleanliness, a monitor can respond to the customer with an apology then contact that unit's team directly to remedy the situation. Monitoring and reacting is becoming critical as negative comments on social media sites spread like wildfire.

"If you don't make the customer experience fantastic, they not only won't come back, they'll tell their friends and before you know it, it will be viral throughout that entire social circle," Eden-Harris said.

If a customer feels dissatisfied, she said, offer them a coupon, gift card or discount to get them back in the door.

"Most brands are terrified of social media because they assume it's just going to be a big rant session. But what's true is that most customers take the time to talk about their positive experiences and are actually brand advocates," she said. "Reaching out to customers makes a huge difference for brand advocacy."

Culver's goes a step further, actively soliciting customer feedback to gauge interest about a new product or promotion. This active virtual interaction promotes guest loyalty.

"If a customer feels like they have a good relationship with the brand, they'll be more loyal. Even if they have a negative experience one time, by monitoring and responding, they'll feel better immediately because they'll feel a connection and you're making sure their experience gets better right away," Eden-Harris said.

Although the ROI of committing a team to social media monitoring is tricky – Schmit likened it to having a billboard – "you know there's value from it, but it's difficult to quantify" – most agree the ability to interact with customers is valuable and quickly becoming necessary.

"Through monitoring, we are able to speak directly with our guests and provide the same hospitality they would experience at our restaurants," Patterson said. "As the world becomes ever more social, it is imperative that we have an active presence with these platforms."

Tuesday, June 14, 2011

50 Little Things For A Better Memphis

50 Little Things For a Better Memphis
Posted by John Branston on Tue, Jun 14, 2011 at 11:28 AM
www.MemphisFlyer.com

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A couple of months ago I wrote a column headlined “What Would You Do Now?” after a friend asked me that question. The context was what would you do to make Memphis a better place short of ending poverty and crime, fixing schools, reforming government, or bringing major corporate headquarters and thousands of new jobs to Memphis.

My answer had two parts. One was to boost the profile of the University of Tennessee Medical School and the downtown/Midtown medical center so that it looks more like Birmingham, Little Rock, Jackson, Mississippi, and Nashville. The other was to focus on 50 little things instead of a few big ones, on the assumption that one-third of them might stick, which isn’t bad. With some reader input, here are 50 little things. Most of them require no legislation from Nashville or Washington. In theory, at least, they are doable right here. And most would cost less than $1 million.

1. Start school at 8:15 a.m. instead of 7:15 a.m.
2. Start school closer to Labor Day if not after.
3. Have an attendance requirement.
4. Baseball is half sport, half foodfest. Better hot dogs and cheaper food at AutoZone Park.
5. Boiled peanuts at the ballpark and farmers markets.
6. A pontoon bridge to the tip of Mud Island.
7. A German restaurant.
8. Wildflower cannons fired over Sam Cooper-Interstate 40 junction and vacant lots.
9. Put the Grand Carousel from Libertyland some place other than in storage.
10. Improve Overton Park golf course even if it loses money.
11. Emphasize the black middle class and professional class.
12. Kirk Whalum and Soulsville USA are to Memphis as Harry Connick Jr. and Wynton Marsalis are to New Orleans.
13. Splash parks.
14. Stop running the monorail, trolley cars, and buses empty.
15. Let cops take patrol cars home.
16. Homesteading.
17. One full-time job per city employee.
18. A five-parks bike ride along the river.
19. Do the Harahan Bridge project.
20. A public dunk tank for owners of blighted property.
21. Repeat, Memphis: It’s not 1968.
22. Face it, school consolidation is not a civil rights issue.
23. A local TV channel for food, houses, and extreme sports.
24. Local television stations honor one graduation a year.
25. A $5 fine for downtown parking meter tickets.
26. Teach For America for people over 55.
27. A North Parkway public entrance to the zoo.
28. Fix the broken sidewalk on the north side of the zoo.
29. Cheap bottled water on the river.
30. Water fountains that work in public places.
31. Before building, ask: If you can’t keep a public outdoor bathroom clean, functional, and safe then why do it?
32. Create a journalism endowment.
33. Memphis vs. Louisville, Cincinnati, and Ole Miss.
34. Outdoor basketball goals and soccer goals with nets.
35. A tennis racquet and bike giveaway.
36. Vocational education.
37. Sex education.
38. Nutrition education.
39. A salary cap for nonprofits tied to the salary of the President of the United States ($400,000). More than that and they make “voluntary” tax contributions.
40. Put Bud Chittom in charge of Beale Street.
41. Undercover cops in the Old Forest at Overton Park.
42. Redbox outlets that work.
43. Insurance incentives for not going to the doctor.
44. Shade trees at playgrounds.
45. Deductible payments of principle instead of interest on home mortgage loans.
46. Move the barbecue contest to Tiger Lane.
47. An alternative “Get Motivated” speakers day.
48. Reinvent Peabody Place, soon.
49 and 50. Scratch 1-48. It’s schools and crime.

Monday, June 13, 2011

Welcome Barrett Miller Waddell

WELCOME BARRETT MILLER WADDELL



So, I've taken a hiatus from my blog this year as I have had to make some major adjustments to my life.

The biggest change has been adjusting to the birth of my first child, a son, Barrett Miller Waddell. After a long day starting at 5AM, Barrett was born at Methodist Germantown Hospital on Thursday, April 28, 2011 at 8:44PM after a long labor that didn't progress quite the way we had planned and ended in a c-section. Blake and I had an outpouring of support from family and friends, food, flowers and finally, much needed rest. I am so blessed to have delivered our healthy 19 3/4 inch, 8 pound 4 ounce baby boy.





I'm also thankful for all the gifts, prayers and love that we received during my pregnancy.



We hired Lisa Thomas of Kiralisa Photography to take newborn pictures of Barrett and they could not have turned out better. I have recommended her to everyone I know (kiralisa.com). Here is a sneak peek of some photos that she took.





Barrett is now 6 weeks old. The change has been great so far! Blake and I are adjusting just fine. I can't wait to report the changes as he grows.

Monday, January 24, 2011

10 Marketing Trends Popping Up in 2011

10 Marketing Trends Popping Up in 2011
via USAToday.com
January 23, 2011

You can say one thing with certainty about new product trends for 2011: They're pretty wacky.

That's a good thing.

It could be a sign of an improving economy. Or a signal that consumers and consumer product makers are ready to break out of the box after two years of recession-induced creative immobility.

For two years, the snake-bitten economy has fostered one overriding new product trend: fewer gee-whizzers. But things are changing in 2011. Just ask the folks at ConAgra (CAG), who designed a microwave popcorn bag that opens into a serving bowl. Or Procter & Gamble (PG), whose Olay brand is turning budget skin cleansing on its head. Or Colgate (CL), which concocted a super-foaming toothpaste that cleans choppers with shampoo-like foam.

"We're going to see a ramp-up in risk taking," says Tom Vierhile, director of product launch analytics at researcher Datamonitor.

Even then, chief among 2011's consumer-packed good trends are these: Keep it simple. And better for me. And cheap.

PHOTO GALLERY: See products that illustrate top marketing trends for 2011

"The major forces in the marketplace for 2011 are those that help consumers simplify," says Lynn Dornblaser, new products guru at Mintel, the research firm. "Consumers are more financially, physically and emotionally stretched than ever. They are looking for ways to accomplish more — but do it economically."

The sheer numbers are on the rise, too. New product introductions began to increase last year after plummeting in 2009. Some 40,820 new products were introduced in the U.S. in 2010 — up from 38,738 in 2009, says Mintel.

Many of the packaged foods and household goods that align with the new trends are coming from giants such as Kraft (KFT), P&G and ConAgra. They've got the deep pockets to concoct them and the dough to market them — increasingly with social media.

Not only will Facebook, Twitter and YouTube be used to market most of the products behind the trends, but social media itself has played a critical role in creating the trends. It's hard to find a new product that hasn't been driven by consumer actions, reactions or demands. Among 2011's top 10 new product trends — in no particular order:

1 Simplify my life

Consumers aren't just time-pressed — we're downright lazy. We sit at our computers or in front of our high-def TVs and look for ways to do less.

The folks at ConAgra, maker of the Orville Redenbacher Popcorn brand, are helping in an outside-the-bag way. In March, they will roll out the Pop Up Bowl ($2.99 for a three-pack). It's microwave popcorn that pops into a round bowl shape instead of a tall bag.

"This is the biggest thing to happen to popcorn in 25 years," says Jesse Spungin, general manager at Orville Redenbacher.

The bowl shape means no worry about finding a bowl for your popcorn. For germ freaks, no worry about touching the same greasy bag that the gang's sharing.

With the typical household (with two kids) popping about 30 bags of popcorn annually, this is no small thing. Says Spungin, "This will become the new standard of microwave popcorn."

2 Look younger, cheaper

Oh, how badly we want to look younger — but without paying big bucks to accomplish that.

P&G's Olay brand is about to delve deeply into the down-and-dirty world of keeping skin super clean — on a budget. All of the anti-aging moisturizers only work if they can get below the skin. If the skin isn't clean, it's a waste.

So, this month, it will officially introduce the Olay Professional Advanced Cleansing System ($30). It's a brush with rotating bristles that removes dirt and dead skin.

The target: women over 35. P&G calls it the first budget at-home facial cleansing tool. "It cleanses like pro systems that sell for $200," says Joe Arcuri, North American vice president of beauty at P&G.

3 Fast scratch

Just as the world of social media has made instant gratification a cultural norm, it's also become the norm of our kitchens.

We want our meals fast — but not tasting that way. With that in mind, Kraft is turning its Philadelphia brand on its head. This month, it's rolling out four Philadelphia Cooking Cremes ($2.99 per 10-ounce container), which look like sour cream but taste like seasoned cream cheese.

The move is a no-brainer. Philadelphia Cream Cheese sales are flatter than a bagel. Kraft kept pushing the line to be spread on bagels, but it discovered via social media that up to 25% of consumers were using it, instead, to cook, says Dan O'Leary, marketing director. "We're repositioning the brand so we're no longer tied down to the bagel," he says.

4 Pro hair for pennies

Dry shampoo might not sound sexy. But in the world of mass hair care, it may well achieve cult-like status in 2011.

It's all about wanting the stuff celebs get — but on the cheap. Like big hair. Dry shampoos have found their way into chichi salons in recent years and are often used behind the scenes before photo shoots and red carpet events. But they can cost a bunch.

In February, Unilever (UL) rolls out Suave Professionals Dry Shampoo ($2.74 for 5 ounces). The trick that celebs use as a quick way to give hair volume will now be on store shelves at a budget price. It's actually a spray-on powder — mostly made of clay and alcohol — that absorbs oils from hair.

"One of the best weapons that stylists have will now be available to consumers," says David Rubin, Unilever's hair marketing chief.

5 Almost homemade

How do you make a prepackaged chip dip seem somehow homemade — and even natural?

Give Frito-Lay (PEP) credit. It's concocted something it dubbed Tostitos Dip Creations ($1.59 a pack). On the shelf, it's just a small envelope filled with seasonings.

The key for consumers is what they do with it at home: add fresh ingredients. Chop up an avocado. Squeeze in some lime. And voilĂ : homemade chip dip.

"When you bring it to the table, people will think you made it from scratch," says Ann Mukherjee, Frito-Lay's marketing chief.

6 Flexitarians R Us

There was a time when the divisions were crystal clear: Folks were either red-meat-eating carnivores or dedicated vegetarians.

But along came trends like Meatless Monday. And other considerations, like cholesterol. Enter the new world of folks who enjoy eating meat — but want less of it. Some 47% of Americans are trying to reduce meat consumption. That's the flexitarian (flexible vegetarian) trend that the MorningStar Farms division of Kellogg (K) has latched onto.

In March, it will roll out its first complete soy-based breakfast entrees: Sausage, Egg & Cheese Biscuits and Bacon, Egg & Cheese Biscuits ($4.19 for a box of three biscuits).

The target: Boomer women, says Cathy Schneck, vice president of marketing at Kellogg Frozen Foods. Some 75% of its customers eat some kind of meat — but just want to eat less.

7 Instant whiter choppers

It's too much to ask the Facebook crowd to spend weeks with whitening strips in their mouths.

P&G gets it. Later this month, the company behind Crest Whitestrips will roll out Crest 3D 2-Hour Express Whitestrips ($54.99 for four packs that last a year). That's right. Whiter teeth in two hours instead of three weeks. Sure, it's peroxide heavy. But P&G insists it's enamel safe.

"The biggest barrier to using Whitestrips has been time," says Marchoe Northern, associate marketing director for P&G's North American oral care. "It whitens without the wait."

8 Sweet on potatoes

If 2011 is the year of anything, it's the year of the sweet potato. The orange spud has broken away from the holiday stereotype, thanks to growing consumer awareness of its health benefits, such as vitamin A and beta carotene.

Hopping onto the trend is ConAgra, whose Alexia line already owns 44% of the frozen sweet potato market. In March, it will introduce Alexia Sweet Potato Bite Sized Puffs ($3.49 per 20-ounce bag). That's right, potato puffs made from sweet potatoes.

And why not? The $147 million potato puffs segment has been flat for years due to lack of innovation, says Michael Smith, marketing director for the Alexia line. "We're reinventing the classic by putting a sweet twist to it."

9 Cracker chips

Think of them as Goldfish crackers — for grownups.

One of the hot snacking trends for 2011 will be better-for-you snacks that are part cracker and part chip. Pepperidge Farm (CPB) calls them cracker chips.

This month, it's rolling out Pepperidge Farm Baked Naturals Cracker Chips ($3.49 for a 5.5-ounce bag).

For parent Campbell, it's about rebalancing its cracker line. In the nation's $4 billion cracker category, its Goldfish line has grown from No. 6 to No. 3 over the past decade. But its adult cracker line is just $35 million. This is a bid to boost that.

Cracker or chip? "If you press me," says Steve White, vice president of crackers, "it's more of a cracker."

10 Feel the clean

It's not enough anymore to just brush your teeth. These days, it's got to be an experience.

"Consumers are seeking products that are not just functional and effective, but also touch their senses or emotions," says Philip Durocher, general manager of Colgate's U.S. oral care business.

Enter: Colgate MaxClean SmartFoam ($3.29 for 6 ounces).

The toothpaste, available later next month, tingles and foams like crazy when used.

Colgate spent nearly three years developing the foaming toothpaste, Durocher says, measuring everything from how much, how quick and how thick consumers wanted their foam.

Wednesday, January 12, 2011

Ken Robinson: Changing education paradigms

Check out Ted Robinson's Changing Education Paradigms. This is an incredibly intereresting look at our "education" system.

Ken Robinson: Changing education paradigms | Video on TED.com